Clearing is one of the most demanding and high-stakes periods in the academic calendar. At its peak, the University of Sheffield is processing thousands of applications in a compressed window of time, all while managing expectations from prospective students, schools and senior staff simultaneously. Prior to the eClearing system, individual schools and departments had their own ways of working which were challenging to coordinate.
Decision making during Clearing involves a wide range of staff across the institution, from admissions staff and academic tutors to school heads and senior administrators, who all need accurate information that is easily accessible. The eClearing system enables these colleagues to work together to manage this challenge at speed, removing the potential for bottlenecks, miscommunication and inconsistencies, and ensuring a high-quality experience for applicants.
The epiGenesys team are incredibly easy to work with, they are reliable and understand our needs as their customer exceptionally well. I have found that they have a very clear communication style and are able to describe complex issues to non-technical staff with ease to aid our understanding.
The team is friendly and extremely attentive during the delivery of our activity - quite simply epiGenesys are a big contributor to the success of our annual Confirmation & Clearing activity.
If you would like to ask a question about our or request a demo, please contact us and a member of our team will be happy to help.