Clearing is one of the most demanding and high-stakes periods in the academic calendar. At its peak, the University of Sheffield is processing thousands of applications in a compressed window of time, all while managing expectations from prospective students, schools and senior staff simultaneously. Prior to the eClearing system, individual schools and departments had their own ways of working which were challenging to coordinate.

Decision making during Clearing involves a wide range of staff across the institution, from admissions staff and academic tutors to school heads and senior administrators, who all need accurate information that is easily accessible. The eClearing system enables these colleagues to work together to manage this challenge at speed, removing the potential for bottlenecks, miscommunication and inconsistencies, and ensuring a high-quality experience for applicants.

Centralised

  • The single, consistent platform can manage all applications and eliminate fragmented processes
  • Reporting and management features enable oversight of application numbers and alignment with targets
  • Applicants can enter and upload all relevant information, ensuring decision makers can complete reviews without resorting to emails

Automated

  • When actions are required, notifications to the relevant staff member are sent in a timely manner
  • Callback queues are organised according to the time of offers and the type of applicant to ensure each caller speaks to the right person
  • Applications are automatically categorised by course and grade status to facilitate more efficient reviewing

Clear

  • Applications involve varied and complex information which is presented to decision makers in a simple and easy to understand way
  • Robust reporting provide insights into Clearing activities, broken down by application category, current status and school
  • A comprehensive audit logging system enables staff to review how applications have progressed through the decision making process

The epiGenesys team are incredibly easy to work with, they are reliable and understand our needs as their customer exceptionally well. I have found that they have a very clear communication style and are able to describe complex issues to non-technical staff with ease to aid our understanding.

The team is friendly and extremely attentive during the delivery of our activity - quite simply epiGenesys are a big contributor to the success of our annual Confirmation & Clearing activity.

- Undergraduate Admissions Manager

If you would like to ask a question about our or request a demo, please contact us and a member of our team will be happy to help.